Beware, as Insurance reps will tell you all sorts of stuff to throw you off track. Here’s just a few.
•  We don’t pay diminished value.
•  What’s diminished value? (it’s normally on their insurance test)
•  Your car’s too new, old, has too many miles, not enough miles, etc.
•  That’s a myth, nobody actually pays diminished value.
•  You have to sell your car first.
•  You have to repair your car.
•  There’s no law that says we have to pay Diminished Value. In most cases that’s true, but there is prior case law in many states to substantiate a claim.
•  Your car has been returned to pre-loss condition. So it has no diminished value.

They may also attack your appraisal or appraiser.
•  This report is stupid.
•  You expect us to pay this? That’s laughable.
•  That’s completely out of line.
• This is a strategy to save the insurance company money. Think of it as trying to shake you out of a tree. If you fall for the “This report means nothing”, or “We don’t pay diminished value”, They Win. Insurance companies save millions, actually probably billions each year by persuading claimants to take much less than they deserve. Remember, That is the Insurance Rep’s job. They are not your friend, and they are not there to help you. Their job is to pay you less than you deserve.

Now that’s said. Here’s some Strategies to overcome their objections to paying you your diminished value.

So let’s start with some of the objections we’ve already covered.
•  We don’t pay diminished value.
o  So Your company has never paid a diminished value claim? Could you please send me an email stating that?
•  What’s diminished value?
o  (it’s normally on their insurance test “Isn’t that on your insurance license exam?” Please don’t mistake my kindness for weakness. I’m well informed.)
•  Your car’s too new, old, has too many miles, not enough miles, etc.
o  Can you please send that to me in writing by email. I’d like to confirm it with the insurance commission.
•  That’s a myth, nobody actually pays diminished value.
o  So everybody that has been paid diminished value doesn’t exist? Please send that statement to me in writing. As I don’t feel you are acting in good faith. You can also use the first rebuttlal, So Your company has never paid a diminished value claim?
•  You have to sell your car first.
So do you sell cars that have been totaled before you determine their value?
•  You have to repair your car.
Not if I’m only claiming inherent diminished value. The value would be determined on perception only, with the assumption that the vehicle had been returned to 100% pre-loss condition.
•  There’s no law that says we have to pay Diminished Value.
But there is case law that supports diminished value. In such, I have the right to pursue a claim, even if I have to resort to legal means.
•  Your car has been returned to pre-loss condition. So it has no diminished value.
o  Although it has been repaired to the best of human ability by the body shop, that does not mean that I have been made whole as to the value of my vehicle. The vehicle now has certain stigmas
attached to it that will reduce the perceived value when compared to a vehicle with no prior damage.

So there are a few rebuttals. You’ll get much more and more helpful information when you receive your appraisal. We’ve also designed it so it can be viewed also as a book.